Get in Touch

You can reach our customer support team by phone at +61 3 9999 9999 (Monday-Friday, 9AM-6PM AEST), email at support@KoalaPrizeVault.com, or by filling out the contact form on this page. We aim to respond to all inquiries within 24 hours during business days.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Australian Eastern Standard Time (AEST). For urgent matters outside these hours, please email support@KoalaPrizeVault.com and we'll respond as soon as possible on the next business day.

We strive to respond to all inquiries within 24 hours during business days. Phone inquiries receive immediate assistance during support hours. Complex questions may require additional time for thorough research, but we'll acknowledge your inquiry promptly and keep you updated on progress.

Yes, our main office is located at 123 Collins Street, Melbourne, VIC 3000. We recommend contacting us first to schedule an appointment to ensure the right team member is available to assist you. Visit our Locations page for additional retail locations and service centers.

To help us assist you quickly, please include: your full name, contact details (phone and email), a clear subject line or category, and a detailed description of your question or issue. If your inquiry relates to a specific lottery or transaction, please include relevant details like lottery name and approximate dates.

Absolutely! Our expert team can answer questions about specific lotteries, odds, ticket purchasing, draw schedules, and results. Call +61 3 9999 9999 during support hours for direct assistance with lottery-related inquiries.

For responsible gaming support, visit our Responsible Play page or contact the National Gambling Helpline at 1800 858 858 (available 24/7). Our team can also direct you to appropriate support services and self-exclusion resources.

Yes, we take your privacy seriously. All contact information and inquiries are kept strictly confidential and used solely to respond to your questions. We never share your personal information with third parties without your consent. Review our Privacy Policy for complete details.