Cookie Policy
Understanding how we use cookies to enhance your lottery experience and protect your security.
Last Updated: January 2025
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in securely, and understanding how you use our lottery services.
Think of cookies as memory aids that allow our website to recognize your device and recall information about your visit. They're essential for modern web functionality and security, especially for lottery services that require age verification and secure transactions.
How We Use Cookies
At KoalaPrizeVault.com, we use cookies to deliver secure, personalized lottery services while maintaining your privacy and safety. Our cookie usage aligns with our darkroom metaphor—each cookie serves a deliberate purpose in developing your experience.
Primary Cookie Purposes
- Essential website functionality and navigation
- Age verification and player protection compliance
- Secure session management and authentication
- Payment processing security and fraud prevention
- Responsible gaming features and limit enforcement
- Website performance and user experience optimization
- Analytics to improve our lottery services
Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have requested cannot be provided.
Essential Cookie Functions:
- • Website navigation and page loading
- • Secure access to account areas
- • Remember your cookie consent preferences
- • Enable shopping cart functionality
- • Provide secure checkout processes
- • Protect against cross-site request forgery
Duration: Session-based and persistent (varies by function)
Age Verification Cookies
These cookies remember your age verification status to ensure compliance with Australian gambling regulations. They prevent underage access and ensure that all participants meet the mandatory 18+ requirement.
Age Verification Cookie Purposes:
- • Store confirmation of age verification completion
- • Prevent repeated age gate prompts for verified users
- • Ensure legal compliance with gambling laws
- • Protect minors from accessing lottery services
Duration: Up to 90 days from verification
Session Management Cookies
These cookies keep you securely logged in during your visit and maintain your session state as you navigate through lottery services. They're critical for account security and preventing unauthorized access.
Session Cookie Functions:
- • Maintain secure authenticated sessions
- • Remember your account login status
- • Track your shopping cart contents
- • Preserve form data during multi-step processes
- • Detect suspicious login attempts
Duration: Until you close your browser or log out
Payment Security Cookies
These cookies ensure secure payment processing and protect against fraudulent transactions. They work with our payment providers to encrypt and safeguard your financial information during lottery ticket purchases.
Payment Security Functions:
- • Enable secure payment gateway connections
- • Encrypt sensitive financial data
- • Prevent payment fraud and unauthorized charges
- • Verify transaction authenticity
- • Support PCI DSS compliance requirements
Duration: Session-based for transaction security
Responsible Gaming Cookies
These cookies support our responsible gaming commitment by enforcing spending limits, tracking play duration, and managing self-exclusion features. They're essential for player protection and wellbeing.
Responsible Gaming Cookie Functions:
- • Enforce personal spending limits (exposure limits)
- • Track session duration and frequency
- • Implement cooling-off periods
- • Manage self-exclusion settings
- • Display reality check reminders
- • Monitor play patterns for early intervention
Duration: Persistent, varies by responsible gaming feature
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our lottery services and user experience.
Analytics Cookie Purposes:
- • Track page views and navigation patterns
- • Measure website performance and load times
- • Identify popular lottery games and features
- • Detect and troubleshoot technical issues
- • Improve website design and usability
Duration: Up to 2 years | Requires consent
Marketing Cookies
These cookies track your visits across websites to build a profile of your interests and show you relevant lottery promotions. They help us deliver more personalized content and offers that match your preferences.
Marketing Cookie Functions:
- • Display relevant lottery promotions and offers
- • Remember your communication preferences
- • Personalize website content based on interests
- • Measure effectiveness of marketing campaigns
- • Limit frequency of promotional messages
Duration: Up to 1 year | Requires consent
Third-Party Cookies
Some cookies on our website are set by third-party services that we use to enhance functionality and analyze performance. These services have their own cookie policies, and we recommend reviewing them.
Payment Processors
We use trusted payment providers (Visa, Mastercard, PayPal, Apple Pay, etc.) to process secure transactions. These services may set their own cookies to facilitate secure payments and fraud detection.
Examples: Stripe, PayPal, payment gateway providers
Analytics Providers
We use analytics services to understand website usage, measure performance, and identify areas for improvement. These services collect anonymized data about your visit.
Examples: Google Analytics (anonymized), website analytics tools
Security Services
Security providers help protect our website from malicious activity, detect fraud, and ensure safe transactions. These services use cookies to identify threats and protect our users.
Examples: CDN providers, DDoS protection, fraud prevention tools
Essential Integrations
Third-party services that provide core functionality like fonts, icons, and UI components may set performance cookies to optimize loading and delivery.
Examples: Google Fonts, Font Awesome CDN, UI libraries
Cookie Duration
Cookies have different lifespans depending on their purpose. Understanding cookie duration helps you manage your privacy preferences effectively.
Session Cookies
These temporary cookies are deleted when you close your browser. They're used for essential functions like maintaining your login session and shopping cart contents.
Persistent Cookies
These cookies remain on your device for a set period (ranging from days to years) or until you manually delete them. They remember your preferences and settings across visits.
Typical Cookie Durations
Managing Your Cookie Preferences
You have full control over how cookies are used on your device. Here are the ways you can manage your cookie preferences and protect your privacy.
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to accept or decline non-essential cookies. You can also access detailed cookie settings to customize your preferences.
Browser Settings
All modern browsers allow you to manage cookies through their settings. You can block all cookies, accept only first-party cookies, or delete existing cookies from your device.
Browser Cookie Management:
- • Google Chrome: Settings → Privacy and security → Cookies and other site data
- • Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Microsoft Edge: Settings → Cookies and site permissions
Mobile Device Settings
If you access our lottery services through a mobile device, you can manage cookies through your device's browser settings or app preferences.
Mobile Cookie Controls:
- • iOS (Safari): Settings → Safari → Block All Cookies
- • Android (Chrome): Chrome → Settings → Site settings → Cookies
- • Check your specific browser's help section for detailed instructions
Opt-Out Tools
For analytics and advertising cookies, you can use industry opt-out tools to prevent tracking across multiple websites.
Opt-Out Resources:
- • Google Analytics Opt-out Browser Add-on
- • Your Online Choices (youronlinechoices.com.au)
- • Network Advertising Initiative opt-out page
Cookie Consent
When you visit our website, we ask for your consent to use non-essential cookies such as analytics and marketing cookies. Essential cookies that are necessary for the website to function properly do not require consent and are used automatically.
You can change your cookie preferences at any time by accessing the cookie settings through our website footer or by clearing your browser cookies and revisiting the site.
What Happens When You Accept or Decline Cookies?
- • All cookie types are enabled
- • Enhanced personalization
- • Full website functionality
- • Optimized user experience
- • Only essential cookies active
- • Limited analytics data collected
- • No personalized marketing
- • Some features may be restricted
Impact of Disabling Cookies
While you have the right to disable cookies, doing so may affect your ability to use certain features of our lottery services. Here's what happens when you disable different types of cookies.
Disabling Essential Cookies
Not Recommended: Disabling essential cookies will prevent you from using core website features and accessing your account.
Functionality Lost:
- • Cannot log in to your account
- • Cannot purchase lottery tickets
- • Cannot access secure checkout
- • Cannot maintain shopping cart
- • Age verification will be required on every visit
- • Responsible gaming limits cannot be enforced
Disabling Analytics Cookies
Disabling analytics cookies won't affect your ability to use the website, but it prevents us from understanding how to improve our services based on user behavior.
Disabling Marketing Cookies
Disabling marketing cookies means you'll still see promotions, but they won't be personalized based on your interests and previous interactions.
Cookie List
Below is a detailed list of specific cookies used on our website, their purposes, and durations. This list is regularly updated to reflect any changes in our cookie usage.
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| session_id | Maintains secure user session | Essential | Session |
| age_verified | Remembers age verification status | Essential | 90 days |
| cookie_consent | Stores your cookie preferences | Essential | 1 year |
| auth_token | Secures authentication | Essential | Session |
| cart_items | Preserves shopping cart contents | Essential | 7 days |
| spend_limit | Enforces responsible gaming limits | Essential | Persistent |
| self_exclusion | Manages self-exclusion status | Essential | 5 years |
| _ga | Google Analytics tracking | Analytics | 2 years |
| _gid | Google Analytics session tracking | Analytics | 24 hours |
| promo_banner | Controls promotional display frequency | Marketing | 30 days |
| user_preferences | Stores personalization settings | Functional | 1 year |
This is a representative list of common cookies. Additional cookies may be set by third-party services.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our cookie usage, legal requirements, or industry best practices. When we make significant changes, we'll notify you through:
- A prominent notice on our website homepage
- Email notification to registered users
- Updated "Last Updated" date at the top of this policy
Your Continued Use
By continuing to use our website after changes to this Cookie Policy, you acknowledge and accept the updated terms. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us About Cookies
If you have questions, concerns, or requests regarding our cookie usage, please don't hesitate to contact us. We're committed to transparency and protecting your privacy.
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Your Privacy Matters
We're committed to using cookies responsibly and transparently. Your trust is essential to our lottery services, and we take data protection seriously.